FAQs

  • How is sales tax calculated?

    Modere will collect and remit sales taxes based on the purchase price of the products, according to applicable tax rates in the state to which the shipment is destined.

  • How much is Shipping?

    Our shipping rates are based upon the weight of the package and the service you select. We offer Standard (5-7 business days), 2-day and 1-day service.

  • Can I Order by Phone?

    Yes, please call 1.877.MODERE1 (663.3731) to place an order by phone.

  • How Do I Cancel My Order?

    The fulfillment of your order begins as soon as it is submitted and usually cannot be stopped once the order is submitted. Please refer to the Modere Return Policy for instructions on how to return the order if you do not wish to keep it.

  • What is SmartShip?

    SmartShip is a program Modere created to help you conveniently replenish your lifestyle essentials. Products on SmartShip will arrive at your doorstep automatically according to the intervals that you choose. For example, if you know you will need Modere Slim Bars every other month and Modere Shampoo every month, SmartShip automatically creates a new order for you and ships you your product according to the selected timeline. You can cancel at any time by logging in at Modere.com and selecting my account and settings or by calling 1.877. MODERE1 (663.3731).

  • How Can I Modify a SmartShip Order?

    To modify your SmartShip order login at Modere.com and then select my account. Then click on SmartShip Profiles. For detailed instructions you may refer to the SmartShip Procedure, Terms & Conditions document located in the SmartShip Summary. You can also modify your SmartShip order by calling 1.877. MODERE1 (663.3731).

  • How Do I Cancel My SmartShip Order?

    To cancel your SmartShip order login at Modere.com and then select my account. Then click on SmartShip Profiles and remove all the items. You can also call a Modere representative at 1.877. MODERE1 (663.3731) to cancel or modify your order.

  • What Is Your Return Policy?

    Free and Simple. Modere offers a 30-day 100% full refund guarantee to all Modere Customers.

  • How do I return an item?

    Return or exchange any Modere item in just 4 simple steps:

    1. Request to receive a Shipping Label via e-mail by calling the Modere Customer Service Center at 1-877-MODERE1
    2. Print Shipping Label
    3. Package the Modere item you wish to return and attach Shipping Label
    4. Ship at your local UPS location
  • Can I Exchange an Item?

    You can exchange an item by following the 4 simple steps above to process your return and calling 1.877. MODERE1 (663.3731) to request your exchange product.

  • My Item Arrived Damaged. What Do I Do?

    We’re sorry to hear that. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling 1.877. MODERE1 (663.3731) and one our representatives will work quickly to get a replacement product sent to you.

  • How Can I Change My Credit Card Details?

    Login at Modere.com and click on My Account and then Account Information.

  • How Do I Update My Email Preferences?

    To update your email preferences please call 1.877. MODERE1 (663.3731).

  • How Do I Reset My Password?

    Login at Modere.com and click on My Account and then Account Information.

  • Does Modere Ship outside of the US?

    No. Not at this time.

Questions?

Have a question?

Feel free to contact us anytime.

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